Reception staff will ask a few questions regarding the reason for your appointment in order to direct you to the most appropriate service or member of the practice team. Please be understanding of this new way of working, the NHS depends on it.

We have a range of appointment options available, each of which can be telephone or in person.

ROUTINE - These are for non-urgent or on-going medical conditions. These can be booked up to 4 weeks in advance when availability allows.

ON THE DAY - These are for medical issues that arise and require attention from a clinician sooner than a routine appointment.

EMERGENCY APPOINTMENTS - We have appointments set aside each day for patients with emergencies. Please note that the Doctor who deals with these appointments on the afternoon is also the on-call Doctor for urgent house calls. Therefore, sometimes you may have to wait a little longer. We do our best to prioritise those in most need. 

For all types of appointment:

We can deal with one problem in one consultation. Please do not ask us to deal with more than one problem as it creates additional pressure on our system and can lead to delays for other patients.

Please arrive a few minutes before your appointment time, as if you are late the Doctor may be unable to see you.

When expecting a call from the GP please keep your telephone line free and ringer on so you do not miss their call.  We cannot gaurantee the GP will be able to speak with you when you return a missed call as they may have other patients to attend to.

If you require an interpreter for your appointment, please notify the receptionist and they will arrange this for you.

Pharmacy First Scotland

The Scottish Government has developed a new Pharmacy First Scotland service that allows patients to use a community pharmacy as the first port of call for treatment for many conditions. Please make use of this easily accessible service. It covers a range of conditions including acne, back pain, urine infections, shingles etc. A full list is provided here: 

NHS Pharmacy First Scotland

NHS Community Eyecare

If you have an eye problem, you should contact an optometry practice first. They can deal with emergency eye problems and eye conditions. If necessary they can refer directly to the hospital eye department.

NHS Community Eyecare

We offer a small number of appointments outwith our regular opening times.  These appointments must be booked in advance.

They are held on Monday and Wednesday evenings.

All requests within surgery hours. Tel: 956 4171.

We appreciate that certain situations make it difficult to attend the surgery. However, where possible we would encourage patients to attend the surgery as it allows more effective use of doctor time. We can see 4 to 6 patients in the practice in the time it takes to see one patient at home.

Please remember we have an accessible parking space for those who need it. It can be accessed from Hillhead Street.

Please contact the Surgery using the telephone number above before 10 am. Your request will be passed to the doctor on call. The doctor will phone you to discuss your request. Not all requests will result in a home visit. Please keep your phone line free for this purpose.

Medical Students

Occasionally the practice has a medical students attached for a short period. If the doctor you are seeing has a student with him/her, the receptionist will inform you when you book your appointment. If you do not wish a student present, please inform the receptionist.

Specialist Trainees in General Practice

We have GP Specialist Trainees (STs) as part of the practice team. They are fully qualified doctors who are completing vocational training in general practice. 

There may be occasions where the ST wishes to video record a consultation for training purposes. Patients will always be asked for their consent to record a consultation. This allows for assessment of performance and is an important aspect of trainee development. Your help with this is much appreciated.